Our Flexible Support Solutions

Is your business  in need of friendly, helpful IT support and technical advice?  West View IT can be on call for you for a variety of different IT and infrastructure concerns, providing expert support and installation as and when you need it the most.
We understand that businesses never stop running – and we’re therefore proud to be able to provide ad hoc and fixed support packages to small enterprises throughout the Suffolk area. 
Whether you’re in need of extra speed, extra servers or a complete technology audit, we have the expertise, tools and passion to become your very own IT department – available for you whenever you need us! 
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Here’s What You Get With Fixed IT Support

Take advantage of West View IT’s Fixed Support services. Choose the best options for you and you will receive:

Choose Your Support

Unlimited Support Calls

Telephone & remote Support

Escalation and liaison with 3rd party support

Support from 9am to 5PM 5 days a week*

24/7 Server Monitoring with automatic notification to our helpdesk

Rotine Maintenances visits & Management Reviews

Disaster Recovery Plan

On Site Support

Pro-active Anti-Virus Management

Pro-Active Backup Management

Additional Discounts on other work

Discounts on Hardware Costs

No Long Contract - Pay Monthly

Basic

Extended

Premium

How Much Could IT Support and Consultancy Cost Me

The big question, of course, is budgeting!  West View IT offer ad hoc support and a monthly Premium Support service, both of which can be tailored and used to fit your business’ unique needs.
We’ve put together an interactive calculator for you so that we can help you build a quote that will both fit within your budget and supply you with the support you require.
Simply move the sliders across below and click ‘next step’ to see your advance calculation – based on how many staff you cater to, how many servers you possess, and how many programs and applications we consider essential – or business critical.

GET STARTED

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How much does IT support & consultancy cost?

First - Lets find out more about your business... Please enter the number of staff, servers & critical IT services in your business

How Many Staff/End-Users

How Many Windows Servers to you have?

E.G - Office 365, Sage etc

You need to select an item to continue

NEXT STEP

Support Type

Please Select one of the below to see what is included







You need to select an item to continue

NEXT STEP

Final cost

The final estimated price is :

/month +VAT

Summary

Description Information Quantity Price
Discount :
Total :/month +VAT

Submit my request

Our monthly Premium Support package is tailored to ensure that your business receives unique advice and assistance.  Whether you need always-ready IT support at the end of the telephone, or tailored advice on improving your IT strategy long term, we’re more than ready to become your very own off-site IT specialists.
Our IT Support options are available from 01/09/17. Paid monthly with only 3 Months notice for cancellation. Valid between the working hours of Monday to Friday - 9.00 to - 17:00 and does not include Weekends Bank holidays. SLA's are currently on an "As Soon As Possible basis" and we will endevor to respond in a reasonable timeframe. Our Services are tailored to meet your IT needs. This IT Support service does not cover Installation of new equipment or other services that are not outlined in the IT Support Contract.

Ad-hoc (Just Fix it) Support

If budgets are tight and you just want something fixed (and Quick). We can provide Ad-Hoc support for your IT Issues. Our Ad-Hoc IT Support works on an hourly rate so you can get things back on track.
Got a Query? – Give us a call on 01449798119 or email owen@westviewit.co.uk

Do you Need Technical Support?

Get in contact with West View IT for all enquiries and support requests.