What should IT support cost for a business your size?
Nobody publishes their prices, so most businesses have no idea whether they're paying too much, too little or for the wrong things. Tell us how many people work in your business and see the typical UK market rate for properly managed, security-included IT support. No email needed to see the number.
Your estimate
- Fully managed: monitored and maintained, with problems fixed before you notice
- Security included, with advanced protection, staff training and compliance support
- Cloud-first, with no on-site servers to babysit (that's how we work)
Estimates use typical UK market rates for fully managed, security-included SME IT support (2026), not West View IT's prices. It assumes a cloud-first setup with no on-site servers, which is the way we work.
What your money should actually buy
What cheap quotes leave out
A low monthly figure usually means helpdesk-only: you call, they fix and everything else is extra. The things that stop problems, including monitoring, tested backups and security training, are exactly what gets cut to hit that price.
What a proper quote includes
You get 24/7 monitoring, patching on every device, tested backups, proactive maintenance and a named contact who knows your business. Advanced threat protection, staff security training and phishing simulations come as standard, not as add-ons.
Why security isn't optional anymore
Insurers, Cyber Essentials assessors and increasingly your own customers expect it. Security bolted on later costs more and protects less than security built into how your IT is run from day one.
🚩 Red flags in cheap quotes
Hourly billing on top of the monthly fee. "Best efforts" instead of response times. Backups that are never test-restored. No mention of security training. Onboarding fees that lock you in.
Questions to ask any provider
What's not included? When did you last test-restore a client backup? What's your average measured response time? Who exactly answers the phone? How do we leave if it's not working?
Why fixed-fee wins
When a provider profits from your problems, problems persist. A fixed monthly fee flips the incentive: the fewer issues you have, the better it is for both of you. That's the model we run on.
Owen Williams · Managing Director
Want an exact number, not a range?
Book a relaxed 30-minute call with Owen. Bring your current invoice if you have one. We'll tell you honestly whether it's fair, even if you stay put.
01449 798119 · enquiries@westviewit.co.uk