Tenant management
We can own the higher-risk Microsoft 365 configuration, privileged changes, licensing oversight and ongoing tenant housekeeping.
Co-managed IT support
More capability for your IT team. Without another full-time hire.
Keep the knowledge, relationships and day-to-day control inside your business. We add cover, capacity and specialist depth where your IT manager or small team needs it—from Microsoft 365 tenant management and cyber security to difficult escalations and holiday cover.
Your team stays in control. We work beside them.
Your teamkeeps the business knowledge
West View ITadds depth and dependable cover
One planmakes ownership and handovers clear
Support the team you already have
Your internal IT team is not the problem. Being expected to cover everything is.
An IT manager or small team can know your business brilliantly and still be one holiday, complex incident or major project away from being stretched too thin.
Co-management removes those single points of pressure. You decide what stays inside, what is shared and where specialist responsibility moves to us.
Where we fit
Add the capabilities your team cannot sensibly carry alone.
Use one area or bring several together. The boundary is shaped around your people, existing tools and the work that creates the most pressure. Because we work across multiple environments, we stay close to current vendor guidance, security expectations and recognised good practice—context that is difficult for a small internal team to track alongside daily operational work.
Complex issue escalation
Give difficult faults and unfamiliar technology a route to experienced people, without your team spending days searching alone.
Specialist cyber capability
Add practical security expertise, monitoring and response without expecting a generalist internal team to become a security operation.
Holiday and absence cover
Planned access, documentation and handovers mean your IT manager can switch off without the business losing its safety net.
Extra hands when demand rises
Use dependable additional capacity for busy periods, backlogs or growth without rushing into another permanent hire.
Projects and change
Bring in the right specialism for migrations, rollouts, infrastructure changes and improvements while your team protects the working day.
One team, clear ownership
No turf wars. No vague handovers. No duplicated effort.
Co-management works when everybody knows where they add the most value and when responsibility moves from one person to another.
Keeps the context
- Business priorities and internal relationships
- Knowledge of people, processes and history
- Day-to-day decisions and visible IT leadership
Creates the handrails
- A responsibility map for systems and tasks
- Clear escalation points and response expectations
- Shared documentation, access and review rhythm
Adds the depth
- Specialist knowledge and difficult escalations
- Cover, overflow capacity and project delivery
- Microsoft 365 and cyber security expertise
A service shaped around the gap
Start with the pressure point—not a fixed package.
Some teams need an experienced safety net. Others want an operational partner or a specialist layer they can rely on every week.
Still deciding whether to share IT responsibility or hand over the whole service?
Compare co-managed and fully managed IT support →
What the split can look like
Keep the work that benefits from being inside. Share the work that benefits from more depth.
There is no universal dividing line. We map it with your IT lead, then adjust it as the team, technology and business change.
USER SUPPORTYour team leads the relationship
We provide overflow, absence cover or a deeper escalation route.
MICROSOFT 365Routine tasks stay close; risky changes come to us
Tenant configuration, security baselines and privileged work get specialist oversight.
CYBER SECURITYWe operate the specialist layer
Your IT lead keeps business ownership while we help monitor, investigate and improve protection.
PROJECTSWe deliver change together
West View IT brings the technical depth; your team keeps users, timing and business reality in view.
How it starts
Build the partnership before you need the rescue.
01
Map the pressure
We talk with your IT lead about the workload, skills, risk and the situations that currently depend on one person.
02
Draw the boundary
Every responsibility gets a clear owner, handover point and expectation. Nothing important sits in the gap.
03
Prepare the access
We agree secure access, documentation, tools and contacts before cover or escalation is needed.
04
Review and improve
Regular reviews keep the split useful as your internal team, priorities and technology change.
Straight answers
Co-managed support, without the awkward overlap.
We start by listening to your IT lead. The point is to make their job more sustainable and effective—not to arrive with a pre-written takeover plan.
What is co-managed IT support?
Co-managed IT support is a partnership between your internal IT team and an external specialist. Your team keeps the business knowledge, relationships and control. We provide the extra capacity, technical depth and specialist services you agree with us.
Does this replace our IT manager or internal team?
No. The service is designed to strengthen the people you already trust. We take on the gaps, pressure points and specialist work that are difficult for a small internal team to cover alone.
Can you cover holidays and unexpected absence?
Yes. We agree the systems, access, documentation and handover process in advance, so cover is ready before somebody is away. The exact responsibilities can range from urgent escalation cover to broader day-to-day support.
Can you manage our Microsoft 365 tenant while our team supports users?
Yes. That is a common split. We can take responsibility for tenant configuration, security baselines, privileged changes, licensing oversight and more complex Microsoft 365 work, while your team keeps the day-to-day relationship with users.
Can we use you only for cyber security or difficult escalations?
Yes. Co-managed support does not have to mean handing over everything. We can provide a focused specialist layer for cyber security, complex incidents, projects or any other agreed area where your team needs greater depth.
How do two IT teams avoid getting in each other’s way?
We create a clear responsibility map before the service starts. It records who owns each area, where an issue is handed over, what access is needed and how both teams keep documentation and decisions visible.
Owen Williams · Managing Director
Where does your IT team need more room to breathe?
Talk to Owen about the work your internal team should keep, the pressure they should not have to carry and a co-managed split that makes sense.
01449 798119 · enquiries@westviewit.co.uk