The matter file is in several places
Email attachments, local folders and the case-management system contain different versions.
Suffolk & East Anglia
IT support for solicitors and law firms
Keep fee earners focused on the matter in hand.
An attendance note to file. A bundle to prepare. A completion to coordinate.
West View IT provides managed IT support for solicitors and law firms across Suffolk and East Anglia. We manage devices, Microsoft 365, phones, connectivity and security, and coordinate with legal software suppliers when an IT issue interrupts matter work.
Start with the working day
Lost time rarely arrives as one large interruption
It is the document that will not open, the dictation file that will not transfer, or the connection that fails before a client call. The practice manager ends up finding the right supplier while the matter waits.
We help resolve those IT problems and address recurring causes, with clear responsibilities for the systems your firm relies on.
Sound familiar?
Where IT gets in the way of matter work
Dictation or document work gets stuck
A device, account or connection problem interrupts the handover to the support team.
Remote work needs somebody in the office
A colleague has to retrieve a document before the person working away can continue.
Urgent payment messages are hard to verify
Email carries changed bank details or unusual instructions without a clear route to raise concerns.
Locum and leaver access is unclear
Temporary colleagues or former staff retain access to matter documents or shared systems.
An outage starts a round of supplier calls
A platform is unavailable, but recovery responsibilities and contacts are not documented.
Different roles. Everyday priorities.
Legal IT support around the working day
Keep matter information within reach
Attendance notes, correspondence, document review and time recording depend on working devices and reliable access. We support the IT around your case-management platform and Microsoft 365.
Help the next task move forward
Dictation, bundles and client-account administration cross several systems. We support devices, email and connectivity around that work, while your firm controls legal accounts and payment authorisation.
Make supplier responsibilities clear
Your practice manager needs to know who can act when a service stops. We document the agreed scope, contacts and recovery arrangements, including dependencies on hosted legal systems.
Understand the work first
Three checks before changing your firm's IT
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01
Where does matter work stop or get repeated?
We follow a task from instruction to filing, checking devices, accounts and supplier connections.
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02
Who can see confidential matter information?
We review access for fee earners, support staff, locums and external users against permissions authorised by your firm.
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03
What if the case-management system is unavailable?
We establish what each supplier can restore, how to contact them and how your firm will manage urgent work during disruption.
The IT behind your team
Managed IT support for fee earners and practice teams
Everyday IT support
Help with devices, accounts and connections interrupting legal work, backed by monitoring and maintenance.
Microsoft 365 and documents
Managed email, Teams and shared files, with permissions arranged around your firm's instructions.
Office and remote access
Managed computers and accounts, with starter and leaver changes agreed in advance.
Phones and connectivity
Calls and connections planned around client communication, several offices and working away.
Security and backup
Protection for managed accounts and devices, plus separate backup for Microsoft 365 email and files in scope.
Legal supplier coordination
Investigation of IT around case management and dictation, with application faults referred to suppliers.
Security and clear responsibility
Protect confidential information and prepare for interruption
We review managed access, email protection, devices and recovery arrangements around matter information. Your firm authorises who can access a file and sets procedures for verifying payment instructions.
Technical controls can support your compliance officer for legal practice (COLP) and compliance officer for finance and administration (COFA). We document controls within our service; your firm retains professional responsibilities and reporting decisions.
Official guidance: SRA Code of Conduct for Firms, SRA: information security and cybercrime.
West View IT Manages agreed technology and supplies information about controls within the service.
Your firm and compliance advisers Own confidentiality decisions, client-money procedures, legal work, retention and regulatory reporting.
Legal software suppliers Own applications and platform recovery. We agree how faults and outages are escalated.
Explore your support
IT services behind your team
Stowmarket, Suffolk & East Anglia
Local legal IT support in Suffolk and East Anglia
Based in Stowmarket, West View IT provides remote and on-site support across Suffolk and East Anglia, including Ipswich and Bury St Edmunds. We agree support and maintenance around your offices, people and working hours.
What IT support do you provide for solicitors and law firms?
West View IT supports computers, Microsoft 365, phones, connectivity, security and agreed backups. We review the legal systems involved and agree service hours, access and supplier responsibilities.
Do you support firms using LEAP, Clio or Proclaim?
We support devices, accounts and connections around your legal platform. Application faults, legal accounts, product configuration and specialist training remain with the provider unless separately agreed.
Can you help fee earners working from home or away?
Yes. We review managed devices, accounts and approved access to matter information. Your firm sets confidentiality requirements and authorises access; we agree supporting controls.
Can you help with digital dictation and document handovers?
We investigate device, account and connection problems around the workflow and coordinate with the supplier. Application functionality and specialist configuration remain with that provider.
Can you help protect client money from email fraud?
We strengthen managed sign-ins, email and devices and investigate suspicious activity within scope. Your firm still authorises payments and follows independent verification procedures. Technical protection cannot guarantee an instruction is genuine.
Does your IT support make us SRA compliant?
No. Your firm retains professional and regulatory responsibilities. We manage agreed technical controls and provide information for your compliance team; we do not give legal advice or certify SRA compliance.
What if our case-management provider has an outage?
We help establish the problem and coordinate with the provider. Platform recovery remains its responsibility. We agree contacts and available recovery options beforehand so your firm can plan for urgent matters.
Does Microsoft 365 backup include case-management records?
Not automatically. It covers agreed email and files. Matter records in a separate case-management platform need their own supplier recovery arrangements.
How do we switch IT provider around live matters?
We gather access, document the setup and coordinate with the outgoing provider and legal suppliers. Potential interruptions and recovery responsibilities are agreed before changes.
How much does legal IT support cost?
Pricing depends on people, offices, devices, licences, communications and scope. We explain initial work and recurring costs before preparing a proposal.
Owen Williams · Managing Director
Which interruption keeps coming back to the practice manager?
Book a relaxed 30-minute call with Owen Williams, Managing Director of West View IT. Explain the recurring issue or supplier handover you want to improve, and we will help identify a practical next step.
01449 798119 · enquiries@westviewit.co.uk