The charity account belongs to one person
A key mailbox or folder sits in a personal account, making cover and handovers difficult.
Suffolk & East Anglia
IT support for charities and non-profits
Put more of your time into the people you help.
A volunteer to welcome. A funder report to finish. A service to deliver.
West View IT provides managed IT support for charities and non-profits across Suffolk and East Anglia. We look after devices, Microsoft 365, access, connectivity and security, with a clear scope that helps your staff and trustees plan the cost.
Start with the working day
Your office manager should not have to be the IT department
A volunteer cannot sign in. The treasurer needs a file held in a personal inbox. A member of staff is chasing a computer problem while a service user waits.
We give your team a clear route for IT help and work through recurring issues. The aim is to make the systems you rely on easier to use and the cost easier to understand.
Sound familiar?
Where IT takes time away from your charity
Nobody knows who still has access
Former volunteers and trustees remain on shared logins after their role has ended.
Renewal means guessing which licence to buy
The charity cannot see which offers apply or what protection would change.
Sensitive records sit beside general files
Donor details or safeguarding information are shared more widely than intended.
Reports start with finding the information
Grant evidence and service records are spread across inboxes, spreadsheets and devices.
The backup question has no clear answer
The team assumes a cloud service can recover everything without checking what the supplier retains.
Different roles. Everyday priorities.
IT that fits staff, volunteers and the board
Help people reach the information they need
Staff delivering services need reliable devices and appropriately restricted records. We review the accounts, equipment and sharing around their work, including approved access away from the office.
Keep donor and funder work organised
Donation records, Gift Aid evidence and grant reports often cross several systems. We review access and supplier responsibilities so device and login problems have a clear route to resolution.
Make joining and handing over simpler
Roles change, terms end and volunteers move on. We agree individual access and handover steps, including who authorises changes and when access should finish.
Understand the work first
Three checks before recommending charity IT changes
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01
Who needs which accounts and licences?
We compare roles, renewal dates and eligible Microsoft offers, including different rules for staff and volunteers.
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02
Where does sensitive information live?
We review access and sharing around donor, service-user and safeguarding information with the people responsible.
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03
What can your budget support?
We distinguish immediate problems from later improvements, explain recurring costs and agree the work first.
The IT behind your team
Managed IT support for the people behind your charity
Everyday IT help
A support route for device, account and connection problems taking staff away from their work.
Microsoft 365 licensing
Roles, licences and renewal dates reviewed, with eligibility and security features checked before changes.
Staff and volunteer access
Managed accounts and permissions, authorised by your charity and removed when the agreed role ends.
Email and shared files
Email, Teams and document sharing organised around fundraising, administration and service delivery.
Security and backup
Protection for managed devices and accounts, with separate backup for Microsoft 365 email and files in scope.
Supplier coordination
Help locating faults around donor, fundraising and case-management platforms, with the right supplier involved.
Security and clear responsibility
Protect the information people trust you with
Donor details, beneficiary records and safeguarding notes need different access decisions from a volunteer rota. We help put your charity's decisions into practice through managed permissions, devices and approved sharing.
We can document technical controls within our service for trustee discussions or funder questions. Trustees retain responsibility for governance, safeguarding and decisions about how the charity handles information.
Official guidance: Microsoft nonprofit eligibility, Charity Commission: protect your charity from cyber crime.
West View IT Manages agreed IT controls and explains service and licensing costs.
Your charity Authorises access and owns safeguarding, governance, reporting and retention decisions.
Platform providers Own specialist applications and recovery. Microsoft determines nonprofit eligibility.
Explore your support
IT services behind your team
Stowmarket, Suffolk & East Anglia
Local charity IT support in Suffolk and East Anglia
West View IT is based in Stowmarket and supports organisations across Suffolk and East Anglia, including Ipswich and Bury St Edmunds. We agree remote and on-site support around your locations, service hours and available budget.
What IT support do you provide for charities?
West View IT supports devices, Microsoft 365, accounts, connectivity, security and agreed backups. We establish which staff, trustees and volunteers are included, and explain hours and responsibilities before the service starts.
Can you review our Microsoft 365 nonprofit licences?
Yes. We review current licences, the features each role needs and renewal dates. Microsoft decides eligibility, and your charity completes its own nonprofit registration.
Can all our volunteers use donated Microsoft licences?
No. Microsoft distinguishes donated licences from discounted offers. General volunteers do not automatically qualify for grants. We check current rules and each role before recommending a licence or an appropriate guest-access arrangement.
Will cheaper licences provide the same security?
Not necessarily. Plans include different applications, management and security features. We compare what would change before recommending a move, including any separate protection needed.
Can you help with donor CRM and fundraising systems?
We support the computers, accounts and connections around those systems. Application faults, Gift Aid calculations and platform recovery remain with the provider or your charity team.
Can you manage volunteers using their own devices?
We review the access needed and whether the arrangements are appropriate. Your charity agrees the policy, and we define controls and support limits before including personal devices.
Can you help trustees answer a funder's IT questions?
We can document technical controls within our service. Trustees and your advisers decide the response; the funder decides whether it meets their requirements.
Is donor or beneficiary data included in Microsoft 365 backup?
Only agreed email and files in Microsoft 365 are covered. A separate donor CRM or case-management platform needs its own recovery arrangements.
How do we switch without interrupting services?
We gather access, document the setup and coordinate with the outgoing provider. Potential interruptions are scheduled around your services, with recovery responsibilities agreed first.
How much does charity IT support cost?
Cost depends on people, devices, locations, licences and services included. We explain initial and recurring costs. Possible licence savings are checked rather than assumed.
Owen Williams · Managing Director
Which IT task keeps landing on the wrong desk?
Book a relaxed 30-minute call with Owen Williams, Managing Director of West View IT. Tell him about your charity, your team and the issue taking time away from your work.
01449 798119 · enquiries@westviewit.co.uk