The handover starts with a login problem
Staff cannot reach the care notes they need, or a shared device is not ready for the next shift.
Suffolk & East Anglia
IT support for healthcare providers
More time for care. Fewer IT interruptions.
A handover to complete. A home visit to start. A patient waiting.
West View IT provides managed IT support for care homes, home-care services and independent clinics across Suffolk and East Anglia. We look after your staff's devices, Microsoft 365, phones, connectivity and security, and work with your care or clinical software supplier when problems overlap.
Start with the people
Your team has people to look after
A carer needs the latest care plan. Reception needs to confirm an appointment. The registered manager needs a record for an audit.
When a tablet loses its connection or a member of staff cannot sign in, the job still needs doing. Someone has to chase the fix while colleagues wait.
We help with the immediate IT problem and work on the recurring issues behind it, so your team can get back to the people relying on them.
Sound familiar?
Where IT gets in the way of care
A home visit becomes a call to the office
A phone or connection problem stops a care worker accessing the approved system, leaving a coordinator to help them get back in.
Reception is ready. The computer is not.
A slow workstation or unreliable phone holds up appointment bookings, referral enquiries and patient correspondence.
Information takes an unapproved route
Photos, messages or documents end up on personal devices because staff find the approved way difficult to use.
Temporary access becomes permanent
An agency worker finishes a placement or a colleague leaves, but nobody is clear which accounts still need to be closed.
A system stops and nobody owns the next step
Your team is caught between the care software supplier, phone provider and IT support while essential work waits.
Different settings. Everyday priorities.
IT support for care homes, home care and clinics
Keep handovers and care records within reach
Care plans, daily notes and shift handovers depend on staff reaching the right information. We look after the devices, Wi-Fi and accounts around your care-record system, with access agreed for permanent and agency staff.
Connect visits with the office
Rotas change and care notes need updating between visits. We support the mobile devices, accounts and connections your care workers and coordinators use, and review what happens when a device is lost or a connection fails.
Keep reception and consulting rooms connected
Appointments, referrals and follow-up correspondence pass between reception, clinicians and administration. We support the computers, email, phones and connectivity around that work, coordinating with your practice-management or clinical software supplier where needed.
Understand the working day
Three things we check before recommending changes
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01
What needs to work at each handover, visit or appointment?
We follow a real task with your team to understand which devices, accounts and connections it depends on.
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02
Who needs access, and when should it change?
We review permanent staff, temporary workers and supplier access, including what happens when someone changes role or leaves.
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03
What happens if a key system is unavailable?
We establish which information is essential, what recovery options exist and which supplier owns each step. Your team agrees the care or clinical fallback procedures.
The IT around your service
Managed IT support around your care team
Everyday IT support
Help with the computer, account or connection interrupting work, backed by monitoring and planned maintenance.
Microsoft 365 and shared files
Managed email, Teams, accounts and shared folders, with access organised around staff roles and approved ways of sharing.
Devices and staff access
Managed computers and mobile devices, with starter, mover and leaver access timed to your instructions.
Phones, Wi-Fi and connectivity
Connections planned around reception, care settings and working across locations, with clear responsibility when faults occur.
Security and recovery
Protection for managed accounts and devices, plus separate backup for the Microsoft 365 email and files included in your service.
Specialist supplier coordination
Investigation of problems around care records, practice-management systems and communications, with the relevant supplier involved.
Security, recovery and clear responsibility
Protect information and prepare for disruption
Staff need to share the right information without losing control of who can see it. We review account access, device protection and approved sharing, alongside the recovery arrangements for the services we manage.
If you use the Data Security and Protection Toolkit (DSPT), we can help gather relevant technical evidence for the controls within our service. Your organisation owns the assessment and its wider information-governance responsibilities.
Official guidance: NHS Data Security and Protection Toolkit and CQC guidance on digital care records.
West View IT Manages the agreed IT services and documents the supporting technical controls.
Your organisation and advisers Decide care procedures, clinical practice, access authorisation and data-protection requirements.
Specialist suppliers Remain responsible for their care or clinical applications and medical devices. We agree where coordination is needed.
Explore your support
Explore the IT services behind your organisation
Stowmarket, Suffolk & East Anglia
Local healthcare IT support in Suffolk and East Anglia
West View IT is based in Stowmarket and provides remote and on-site support across Suffolk and East Anglia, including Ipswich and Bury St Edmunds. We plan support and maintenance around your locations, staff and service hours.
What IT support does West View IT provide for healthcare organisations?
West View IT supports the devices, Microsoft 365 accounts, phones, connectivity and security used by care homes, home-care services and independent clinics. We agree the service scope, support hours and supplier responsibilities before taking over.
Do you support our care-record or clinical software?
We support the devices, accounts and connections around your specialist software, including digital social care records and electronic medication administration records (eMAR). Application faults, clinical configuration and medical-device support remain with the specialist supplier. We agree the boundaries for your specific systems at the outset.
Can you help with the Data Security and Protection Toolkit?
Yes, within the agreed IT scope. West View IT can help gather technical evidence about the accounts, devices, security and backups we manage. Your organisation remains responsible for completing its DSPT assessment, policies, staff training and any required independent assurance.
Does managed IT support make us CQC or GDPR compliant?
IT support helps maintain the technology controls behind your service. It does not determine a CQC rating or establish compliance on its own. Your organisation and its advisers retain responsibility for care quality, clinical decisions, information governance and regulatory requirements.
Are our care and patient records covered by Microsoft 365 backup?
Not automatically. Microsoft 365 backup covers the agreed email and files, not records held in a separate care or clinical platform. We review what each supplier can restore, any available exports and the responsibilities for recovery with your organisation.
What happens if a system goes down outside normal office hours?
We agree support hours and escalation arrangements before the service starts. Your continuity plan should identify the relevant supplier contacts, available recovery options and how staff will follow your approved care or clinical fallback procedures while a system is unavailable.
Can you help with agency staff and leaver access?
Yes. We agree which managed accounts and devices each person needs, who authorises access and when it should be removed. Where a care or clinical supplier controls the account, we coordinate with the appropriate administrator.
Can you support several sites and staff making home visits?
Yes. We review the devices, individual accounts, mobile access and connectivity used across your locations. Lost-device procedures and access to work information are agreed around the equipment and services we manage.
Can you manage our NHSmail accounts?
NHSmail has its own administration and support arrangements. We establish who manages your organisation's accounts and agree where West View IT can assist with devices, connectivity or coordination. Managing your Microsoft 365 environment does not automatically include NHSmail administration.
Is funding available for digital care records?
Availability, eligibility and deadlines depend on the programme and your location. Check current information with your local NHS or council digital-care team and Digital Care Hub. We do not assume that a grant is open or that your organisation will receive funding.
How do we switch IT provider around care and clinic hours?
We document your setup, gather access and coordinate with the outgoing provider and specialist suppliers. Any work that could interrupt access is discussed and scheduled around your service, with responsibilities and fallback arrangements agreed beforehand.
How much does healthcare IT support cost?
Pricing depends on staff numbers, locations, devices, Microsoft 365 licences, communications and the support scope. West View IT reviews the current setup before preparing a proposal, including any initial work needed to take over support.
For current funding information, visit Digital Care Hub funding opportunities.
Owen Williams · Managing Director
What's interrupting your team's day?
Book a relaxed 30-minute call with Owen Williams, Managing Director of West View IT. Tell him what keeps getting in the way, whether that is unreliable devices, staff access or an issue being passed between suppliers. We will help you identify a sensible place to start.
01449 798119 · enquiries@westviewit.co.uk