The candidate is on the phone. Their notes aren't to hand.
The latest CV, interview feedback or client conversation is difficult to find when someone needs it.
Suffolk & East Anglia
IT support for recruitment agencies
Keep your recruitment desks moving.
A CV to send. An interview to confirm. A temp booking to fill.
West View IT provides managed IT support for permanent, temporary and contract recruitment agencies across Suffolk and East Anglia. We look after your team's devices, Microsoft 365, phones, connectivity and security, and coordinate with your recruitment software suppliers when problems overlap.
More time for recruitment
Small IT problems take time out of a busy desk
A candidate is waiting for feedback. A client wants the shortlist. Payroll needs the approved hours.
A dropped call, slow laptop or missing email puts another task on hold. When the same problems keep coming back, consultants and support staff spend time chasing fixes instead of moving the work forward.
We help your team deal with the problem in front of them and work on the recurring issues behind it.
Sound familiar?
Where IT gets in the way of recruitment
CV send-outs turn into IT queries
An attachment will not open, a mailbox will not sync or a client reports a missing email. The consultant ends up troubleshooting.
The same details get entered again
Candidate or assignment information is copied between systems and spreadsheets, creating extra work and versions to check.
A new consultant spends day one chasing access
Their laptop, email, phone or recruitment-system login is not ready, and colleagues have to stop and help.
Payroll cut-off becomes an IT deadline too
A login, device or connection problem delays access to the timesheets and records your back-office team needs.
Your team has to chase three suppliers
The CRM provider, phone company and IT support each need an update while the consultant is still waiting for a fix.
Built around the way your agency works
Support for permanent, temporary and contract recruitment
Permanent recruitment: keep the placement moving
CV submissions, interviews, client feedback, offers and start dates all need timely follow-up.
We support the devices, email and connections your consultants rely on to keep those conversations going. Whether someone is at their desk, working from home or covering a colleague, they need dependable access to the information behind the next call.
The aim is fewer interruptions between finding the right candidate and getting them started.
Temp and contract recruitment: keep bookings and back-office work connected
Availability changes. Bookings come in. Assignments need extending, and approved hours need to reach the people handling pay and bill.
We look after the IT your consultants and back-office colleagues use to keep up with that work. We start by understanding your booking process, timesheet approvals and payroll cut-offs, so those priorities inform how support and recovery are planned.
Start with the work
Three things we check before recommending changes
Where duplicate entry or disconnected systems are causing problems, we establish what is happening and involve the relevant software supplier. Any configuration or integration work is agreed around the tools and licences your agency actually uses.
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01
What interrupts a normal recruitment day?
We follow a real task, such as sending a CV or accessing approved timesheets, to see where devices, email or connections get in the way.
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02
Where does candidate and client information go?
We look at the systems, mailboxes and shared folders your team uses, who needs access, and what happens when a colleague changes desk or leaves.
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03
What would the agency do if a key service stopped?
We identify the calls, records and systems your team needs most urgently, then review the available recovery arrangements and who is responsible.
The IT behind your recruitment team
Managed IT support for your recruitment team
Everyday IT support
Help with the laptop, account or connection that is interrupting work, supported by ongoing monitoring and maintenance.
Microsoft 365
Managed email, Teams, accounts and shared files, with access organised around people's roles.
Calls and connectivity
Phones and business internet planned around client calls, candidate conversations and working across locations.
Consultant starters and leavers
A consistent process for setting up and changing access, with removal timed to your agency's instructions.
Security and recovery
Protection for accounts and devices, alongside separate backup for Microsoft 365 email and files.
Supplier coordination
A point of contact to investigate where a problem sits and work with your recruitment-platform or communications provider.
Trusted with people's information
Cyber security for candidate and client information
Your team needs to share CVs, pick up conversations and cover colleagues without losing control of sensitive information.
We manage the supporting accounts, devices, email protection and sharing settings. Together, we establish who needs access, which records sit where and what is covered by backup.
Your agency and its advisers decide the retention rules, lawful basis and recruitment procedures. We apply the agreed technology controls within our service. Your recruitment-platform supplier remains responsible for its application.
Explore the support behind your agency
IT services for recruitment agencies
Explore the services behind your agency's support:
Stowmarket, Suffolk & East Anglia
Local recruitment IT support in Suffolk and East Anglia
West View IT is based in Stowmarket and provides remote and on-site IT support across Suffolk and East Anglia, including Ipswich and Bury St Edmunds. We help your consultants and back-office team with everyday IT problems and planned improvements.
Support-call average based on 10 recorded weeks between April and July 2026.
What IT support does West View IT provide for recruitment agencies?
West View IT manages devices, Microsoft 365, phones, connectivity, account security and Microsoft 365 backup. Support includes setting up consultant access and coordinating with recruitment software suppliers. The agreed service scope sets out what your agency receives.
Do you support recruitment CRM and applicant tracking systems (ATS)?
West View IT supports the devices, accounts and connections used to access your recruitment CRM or applicant tracking system (ATS). Application faults remain with the software supplier; we help identify the cause and coordinate the investigation. Support for your specific platform is agreed at the outset.
Can you help if our team keeps copying information between systems?
We can investigate where the duplication happens and discuss it with the relevant supplier. The answer may involve existing features, configuration or additional work. We will establish the scope and costs before recommending a change.
Do you support temp and contract agencies as well as permanent recruiters?
Yes. We look at the IT used by consultants and back-office staff, including access around bookings, timesheet approvals and pay and bill. We agree responsibilities with your agency and software suppliers; payroll processing remains with your payroll team or provider.
Can you support consultants working from home?
Yes. We help your consultants use managed accounts and protected devices to reach their work from the office, home and other agreed locations.
What happens when a consultant joins or leaves?
We agree what access they need and when it should be created, changed or removed. The process covers the services we manage and coordination with other providers where needed, helping colleagues take over the work.
Will our candidate database be backed up?
Microsoft 365 backup covers the agreed email and files, not automatically the candidate database held in your recruitment platform. West View IT reviews the platform supplier's backup arrangements and identifies any additional recovery or export requirements with your agency.
Will you make our agency GDPR compliant?
IT support contributes to protecting personal information, but compliance also depends on your agency's decisions and working practices. Your agency and its advisers retain those responsibilities. We manage the agreed supporting technology.
How do we switch IT provider?
We plan the handover around your agency's work, gather the necessary access and coordinate with the outgoing provider. Any work that may interrupt service is discussed and scheduled.
How much does recruitment IT support cost?
Recruitment IT support pricing depends on your team size, locations, devices, Microsoft 365 licences, telephone requirements and support scope. West View IT reviews your current setup before preparing a proposal, including any initial work needed to take over support.
Owen Williams · Managing Director
What's getting in the way of your recruitment day?
Book a relaxed 30-minute call with Owen Williams, Managing Director of West View IT. Tell him what keeps interrupting the desk, from recurring IT problems to suppliers passing an issue between them. We'll help you identify a sensible place to start.
01449 798119 · enquiries@westviewit.co.uk