Choose your next IT provider with your eyes open
Everything a business owner needs to think about, look for, ask and compare before signing an IT support contract. It covers changing provider and outsourcing IT for the first time.
A level playing field for a decision you rarely make
IT companies often use the same words to describe very different services. This guide shows you what those promises mean, what a good provider should be able to prove and where the expensive traps hide.
- Work out what your business actually needs before asking for quotes
- Decode pricing, service lists and support promises
- Spot contract, security and Microsoft 365 ownership traps
- Use 40 practical questions in provider meetings
- Compare quotes with the printable scorecard
- Plan a switch without disrupting the business
Written for owners and managers of UK businesses with roughly 5–250 people. The questions work on us just as well as anyone else.
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Owen Williams · Managing Director
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